Privacy Policy

1.1 Personal Information

When you create an account, use our services, or communicate with us, we may collect personal information such as: - Name - Email address - Phone number - Company name - Billing information

1.2 Usage Data

We collect information about your interactions with our Site and services, including: - IP address - Browser type and version - Operating system - Pages visited - Time and date of visits

1.3 Service Data

We collect data related to the use of our AI services, including: - Conversations and messages processed through conversational AI - SMS communications sent and received - Content generated through GenAI

2.1 To Provide and Improve Services

We use your information to: - Operate and maintain our Site and services - Provide customer support and respond to inquiries - Analyze usage and performance to improve our services - Develop new features and services

2.2 To Communicate with You

We may use your contact information to: - Send service-related notifications and updates - Provide marketing communications if you have opted in to receive them

2.3 To Process Transactions

We use billing information to process payments and manage subscription services.

3.1 Service Providers

We may share your information with third-party service providers who assist us in operating our Site and providing our services. These providers are contractually obligated to protect your information and use it only for the purposes for which it was shared.

3.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., subpoenas, court orders).

3.3 Business Transfers

In the event of a merger, acquisition, or other business reorganization, your information may be transferred as part of that transaction.

We implement reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.

5.1 Access and Correction

You may access and update your personal information by logging into your account or contacting us.

5.2 Marketing Communications

You may opt-out of receiving marketing communications by following the unsubscribe instructions provided in those communications.

5.3 Data Deletion

You may request the deletion of your personal information by contacting us. Please note that certain information may be retained for legal or operational reasons.

6.1 Cookies

We use cookies and similar tracking technologies to enhance your experience on our Site. Cookies are small data files stored on your device that help us remember your preferences and analyze usage patterns.

6.2 Managing Cookies

You can manage your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our Site.

Our Site and services are not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it.

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated policy on this page. Your continued use of the Site and services after any changes constitutes acceptance of the revised Privacy Policy.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: For any questions or concerns, please contact us at: SupportSoftware.ai 2650 Valley View Ln Farmers Branch, TX 75234